Viewing a Sent Peak Day Communication

To more effectively answer questions about peak day communications, you can view copies that have been sent to a customer in the CSI. Peak day communications can refer to emails sent as part of either the Peak Time Rebates product or the Behavioral Demand Response product.

To view a sent peak day communication:

1. Sign in to the Customer Service Interface.
2. Find and open the customer's account.
3. On the customer's account page, look in the Peak Day Communications area. A list of the customer's Peak Day Communications is displayed, with the most recent one at the top. Each communication lists the type of communication, date and time it was sent, and whether it was delivered or attempted (and not successfully delivered).
   
4. Click on the name of the appropriate communication to view it.