Viewing a Sent Weekly Energy Update

To more effectively answer questions about Weekly Energy Updates, you can view copies that have been sent to a customer.

To view a sent Weekly Energy Update:

1. Sign in to the Customer Service Interface.
2. Find and open the customer's account.
3. On the customer's account page, look in Customer Alerts. A list of the customer's alerts and/or Weekly Energy Updates (marked as Weekly AMI) is displayed, with the most recent one at the top. Each communication lists the type of communication, date and time it was sent, and whether it was delivered or attempted (and not successfully delivered).
   

4. Click the name of the appropriate email to open an HTML version of it.