Viewing a Sent Email Home Energy Report

To more effectively answer questions about Email Home Energy Reports, CSRs can view copies that have been sent to a customer.

To view a sent email report:

1. Sign in to the Customer Service Interface.
2. Find and open the customer's account.
3. On the customer's account page, look in the Email Reports area. A list of all the customer's Email Home Energy Reports displays, with the most recent report at the top. Each communication lists the type of communication, date and time it was sent, and whether it was delivered or attempted (and not successfully delivered).
   
4. Click the name of the appropriate email report to open an HTML version of it. You also have the option to view the raw MIME version of the email.