Comparing a Customer's Bills

The Bill Comparison module is a component of the Bill Advisor interface that provides CSRs with a concise summary of the customer's bill and how it compares to last month's bill, as well as to the same month's bill of the previous year.

To compare a customer's bill to previous bills:

1. Go to the Bill Advisor tab, and search for and open a customer's account.
2. Navigate to the Bill comparison section.
3. Review the customer's current bill at the top of the module, noting energy costs, energy use, weather, and bill period length.
4. Compare the current bill to last month's bill and last year's bill using the summary statements in the bottom half of the module.
5. Optional. Do one of the following to get more insights:
   • Click one of the links in the module to show more information and perform an in-depth comparison of the customer's bill with a previous bill.
   • Use the available tooltip to view a more granular insight about how the customer's average daily energy use differed between the compared bill periods.
   • Use the date range at the top of the module to view bills from other months.