Getting Started

The Customer Service Interface (CSI) is an online support tool that provides utility support staff with the information and functionality they need to manage the Oracle Utilities Opower program and answer customer questions. It allows Customer Service Representatives (CSRs) to find customer accounts, view customer settings, and manage customer preferences.

The CSI may include an additional tab called Bill Advisor, which contains special insights to help CSRs resolve high-bill inquiries. This feature is sold separately and is not displayed by default. See the Oracle Utilities Opower Customer Service Interface - Bill Advisor Product Overview for more information.

Note: The CSI is included with many of the Oracle Utilities Opower cloud services. For an overview of all cloud services available from Oracle Utilities, see the Oracle Energy and Water Cloud Service Descriptions online at Oracle Contracts - Cloud Services Service Descriptions.