Report Delivery Preferences

The Report Delivery Preferences section shows details about how the customer’s reports are delivered, including the report frequency and email address, if applicable. The information varies by client depending on what features the client has enabled. The list below shows all the possible fields. Other fields may appear only for information purposes.

• Print report frequency: The frequency at which the customer receives print reports.
• Email report frequency: The frequency at which the customer receives email reports. This field is only available to clients who send email reports to customers.
• Email address: The email address to which the customer’s Oracle Utilities Opower email communications are sent. This also includes program account creation notifications, forgotten password reminders, notifications, etc. Only clients that are sending email communications will see this field.

Note:

This section does not display whether or not the customer being viewed is in the "control" group. A control group is a segment of customers that receives a standard user experience or communication type so that they can be compared against a different group of customers (the "study" group) that receives a non-standard user experience or communication type. Control groups and study groups are often set up for the purpose of testing the effectiveness of different kinds of user experiences or communications. If a customer is in a control group, you may not be able to configure their settings to receive certain communications, since they are reserved for the study group for testing.