9 User Admin Tab

The User Admin tab of the CSI is a set of functionality used by Customer Service Administrators (CSAs) to manage user accounts, roles, and permissions. From this section, CSAs can add new users and edit existing ones.

User Management: The User Management section includes a menu that allows CSAs to filter the list of users based on "Active", "Inactive", and "All users" statuses. This makes it easier to distinguish between the active and inactive CSRs on their rosters.

User List: The user list displays the name, username, email, and roles of the users who have access to the CSI. It also shows an Actions column that allows the user to edit a specific user's profile. This includes resetting a user's password.

Add a User: A button at the bottom of the page allows CSAs to create a new user profile. Upon clicking the button, they see an Add User page and can fill in the user's name, contact information, and permissions.