6 Welcome Page

The Welcome page is displayed when a CSR visits the CSI and has not signed in yet. On this page, CSRs can sign in to the CSI or reset their password if needed. If the utility is using single sign-on (SSO), the CSR will not use this page to sign in. They will use a separate page identified by their utility. See Authentication for details.

The welcome page which includes fields to enter a username and password to log in to the Customer Service Interface

Logo and Title: The application always displays the Oracle Utilities Opower logo. This is not branded with the utility's logo.

Login: The username and password is provided during program setup and launch. If the utility is using single sign-on (SSO), then users will not see this page.

Forgot Password: This link allows CSRs to generate an email for resetting their password. There are various settings related to this feature that can be configured for each client. The default minimum password length is eight characters. Three out of four of the following requirements must then be met:

  • Minimum of 2 lowercase letters
  • Minimum of 1 uppercase letter
  • Minimum of 2 digits
  • Minimum of 1 symbol