Utility Account Interaction Insights
Entity
Name: Utility Account Interaction Insights
Insights related to customer and account interaction related to a Utility Account.
Details
- Industry Domain:
Customer - Relational Table Name:
UTILITY_ACCOUNT_INTERACTION_INSIGHTS - JSON View Name:
UTILITY_ACCOUNT_INTERACTION_INSIGHTS#JSON - Ontology Class:
ewok:UtilityBilling.UtilityAccountInteractionInsights
Properties
| Name | General Data Type | Oracle Data Type | Relational Column | Required? | Primary Key? | Validations | Related Graph Object |
|---|---|---|---|---|---|---|---|
| utility account id | string | VARCHAR2 | UTILITY_ACCOUNT_ID |
Yes | Yes | Must match regex pattern | ewok:UtilityBilling.UtilityAccountInteractionInsights |
| creation date time | dateTimeStamp | TIMESTAMP | CREATION_DATE_TIME |
Yes | Yes | ewok:UtilityBilling.UtilityAccountInteractionInsights | |
| customer sentiment projection | string | VARCHAR2 | CUSTOMER_SENTIMENT_PROJECTION |
ewok:UtilityBilling.UtilityAccountInteractionInsights | |||
| customer interactions summary | JSON | JSON | CUSTOMER_INTERACTIONS_SUMMARY |
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| customer concerns | JSON | JSON | CUSTOMER_CONCERNS |
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| customer special considerations | JSON | JSON | CUSTOMER_SPECIAL_CONSIDERATIONS |
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| customer owned devices | JSON | JSON | CUSTOMER_OWNED_DEVICES |