Customer

Standardized Entity	Description
Contact Center Customer Call	An instance of a customer support call as recorded by a CSR at a contact center.
Electric Meter	A commodity measurement device specific to measuring electricity.
Electric Meter Installation	Captures the time period an electric meter was installed at an electric service point.
Electric Service Contract	A commodity service contract specific to the provision of electricity to an electric service point.
Electric Service Contracted Item	An utility service contracted item specific to the provision of electricity to an electric service point for an electric service contract.
Electric Service Point	A commodity service point specific to delivering electricity.
Gas Meter	A commodity measurement device specific to measuring gas.
Gas Meter Installation	Captures the time period a gas meter was installed at a gas service point.
Gas Service Contract	A commodity service contract specific to the provision of gas to a gas service point.
Gas Service Contracted Item	An utility service contracted item specific to the provision of gas to a gas service point for a gas service contract.
Gas Service Point	A commodity service point specific to delivering gas.
Household Appliance Detection	Algorithmic detection of electric household appliances.
Household Appliance Disaggregation	Algorithmic disaggregation of electric household appliances.
Measurement Exception	Defines the characteristics of a measurement exception.
Meter Channel	A commodity meter channel captures measurements for a single unit of measure of a commodity.
Meter Configuration	A meter configuration defines the measurement types the meter records.
Organization	An organization involved one way or another with the energy sector.
Party	A party represents an organization, person, or entity involved in a legal contract.
Person	A human being that has attributes unique to the energy and water domain.
Specialized Service Contract	A specialized service contract specific to the provision of electricity to an electric service point.
Utility Account	Utility Accounts represent the obligation to pay for services rendered to either a person or an organization. Each utility account can be linked to multiple persons or organizations, with ownership specified directly on the account. Utility accounts are linked to one or more commodity service agreements.
Utility Account Interaction Insights	Insights related to customer and account interaction related to a Utility Account.
Utility Bill	A statement that itemizes the amount of commodity used, the price for that usage, and the additional fees associated with that usage. These are typically provided monthly.
Utility Bill Service Line Item	A single line from a bill consisting of a quantity, price, and description.
Utility Bill Service Period	A utility bill service summary has one or more utility bill service periods which collate the utility bill line items for that period. Typically, there is a single period. Scenarios such as a mid-bill rate change there include one period per effective rate.
Utility Bill Service Summary	A utility bill has one or more utility bill service summaries. For example, a customer with both electricity and gas service has two utility bill service summaries, one for each of the commodities.
Utility Bill Service Usage	The utility bill service usage identifies the usage amounts for the commodities being billed for the utility bill and all the utility bill service periods.
Utility Bill Usage Disaggregation	Appliance-level disaggregation is a core feature of the Opower customer engagement solution.
Utility Location	The utility location is the physical location of a person or organization where a utility company supplies service.
Wastewater Service Contract	A commodity service contract specific to removal of wastewater. Often there is no commodity meter in place for this type of contract and usage is calculated as a derivative of water usage.
Wastewater Service Contracted Item	An utility service contracted item specific to the provision of wastewater to a wastewater service point for a wastewater service contract.
Wastewater Service Point	A commodity service point specific to delivering amd treating wastewater. Often a wastewater service point is responsible for delivering both water and wastewater services.
Water Meter	A commodity measurement device specific to measuring water.
Water Meter Installation	Captures the time period a water meter was installed at a water service point.
Water Service Contract	A commodity service contract specific to the provision of water to a water service point.
Water Service Contracted Item	An utility service contracted item specific to the provision of water to a water service point for a water service contract.
Water Service Point	A commodity service point specific to delivering water. Often a water service point is responsible for delivering both water and wastewater services.