Customer - Accounts and Service Agreements

The Accounts and Service Agreements subject area provides a comprehensive view of account and service agreement data, enabling detailed analysis of customer segments, program participation, contact information, and relationships between customers, accounts, and premises.

Answer questions like these:

• How many active accounts are there for each customer class or each rate code, and what percentage of total accounts do they represent?
• What proportion of active accounts are currently on pay plans or payment arrangements?
• What proportion of active accounts are enrolled in e-bill, autopay, budget billing, or non-billed budget programs?
• How many active accounts have provided email, phone, or fax contact details, and how does this vary by region?
• Which customer segments or geographic areas have less participation in digital or payment programs, indicating opportunity for outreach?
• What is the count of active service agreements associated with each account?
• Are there persons associated with multiple premises, and what is the geographic spread of these multi-premise customers?