Customer - Payment Arrangement
The Payment Arrangement subject area provides a comprehensive view of payment agreements made between customers and the utility, enabling analysis of their status, balances, and trends to support effective account management and operational decision-making.
Answer questions like these:
- How many payment arrangements exist and what is the distribution of payment arrangements by their current status (active, broken, canceled, or kept)?
- What is the total outstanding balance under payment arrangements, and how much has already been paid compared to what remains due in the future?
- What is the trend in the effectiveness of payment arrangements?
- Which customers are most often enrolled in payment arrangements?
- What is the total amount associated with broken or canceled payment arrangements?
- For a specific customer or account, what is the current outstanding balance under payment arrangements, total number of installments, and status of their payment arrangement(s)?