End-User Customer Experience

This section describes the end-user experience with the Device Control Platform cloud service.

Enrollment

End users, which are customers of the utility, enroll in the bring-your-own-device (BYOD) program through their device provider. Upon the utility’s approval of their application, the customer’s device immediately becomes available for monitoring and dispatch through the Device Control Platform.

Event Communications

Event notifications inform customers of upcoming load control events, including information about the event date, time, and duration. Event communications vary across device partners.

Event Control

Customers can override the load control participation through their device or device app during the load control event.