2 Requirements and Limitations
The following data requirements and limitations apply to all utilities and customers in the Opower Device Control Platform program.
Utility Data Requirements and Limitations
Cloud Service Dependencies: Utilities must have one or more of these add-on services:
- Control Batteries and Other Devices
- Control EV (Electric Vehicle) Charging
- Control Thermostat
Language: Not all languages and locales are supported. Contact Your Delivery Team for additional information.
Availability: The Device Control Platform is not available in all markets. Contact Your Delivery Team to determine whether the program is available in your market.
Data Transfer Standards: Data must be sent to Oracle Utilities in the right schema and according to the Oracle Utilities Device Control Platform Data Specification.
Eligible Devices: Examples of devices include smart thermostats, electric vehicle chargers, batteries, and hot water heaters. Not all brands of devices are eligible for the program. The device model must be integrated with the Device Control Platform and the device manufacturer must sign a partnership agreement for the specific utility program.
Data Availability: Data available to the utility (for example, HVAC mode and state, runtime, connectivity, event participation, indoor and outdoor temperature, etc.) will rely on device data fed to the Device Control Platform through its device partner integrations. Select vendors might provide only a subset of this device data. Data availability can also be impacted by the terms and conditions of the partnership agreement with the device manufacturer.
Enrollment and Control Features: The Device Control Platform will incorporate all enrollment and control features across device partners where technically possible. Some features may not be universally supported across all device partners.
Customer Data Requirements and Limitations
Device Connectivity: Data monitoring and device control requires that the customer’s device is connected to the internet. The Data Control Platform has no control over these customer internet connections.
Fuel Type: Customer must be an electric or gas customer with active service.
Device Eligibility: Customer must have an eligible device that must also be connected to the internet, and is intended to be controlled for the program.
Customer Agreement: To be included in the program, all customers must agree to the standard program terms and conditions.
Additional customer eligibility requirements may be identified by the utility, based on the requirements of their device control programs.