Rate Details

The Rate Details component allows customers to view additional information on their eligible rate plans to better understand how a rate plan is structured and how their costs may vary throughout a year.

Image of the Rate Details component

The details provided for each rate include:

Rate Plan Title and Estimated Costs: The rate plan title (for example, "Time of Day") and estimated annual costs for the rate plan are provided. Annual costs are rounded to the nearest $5.

Rate Plan Headline and Description: Descriptive information about the selected rate plan, which includes:

  • A headline and general description that highlights how the plan works and why a customer would want to select the plan.
  • A comparison between their current rate plan and the selected rate plan. The comparison includes bar graphs that display the costs of the rate plans for the customer.
  • A link that directs the customer to a page where they can sign up for the rate plan.

Costs Per Bill: The Costs Per Bill table displays the per-bill costs, rounded to the nearest dollar, for each bill period within the last 12 months. Bill periods are always arranged in a January to December order. The current rate prices are used with historical usage data to calculate what a customer's costs would be if the current rate prices were applied to the last 12 months. The customer's current rate and the selected rate are included in the table. The highest and lowest bills for each rate plan are highlighted in the table. The insight headline above the table displays the amount of the highest bill for the selected rate plan.

Note: The annual totals in the Costs Per Bill table are not expected to match the exact annual total costs in all cases. This is due to the Costs Per Bill table rounding to the nearest $1, while annual costs are rounded to the nearest $5.

  • Change Your Rate Plan: A call-to-action for customers to change their rate is provided, which directs customers to a utility website location where they can change their rate plan. Alternatively, utilities can provide a phone number that their customers can call to change their rate plans.
  • Additional Rate Content: Utilities can provide content for each available rate, including content such as FAQs, key details, rate structure explanations, and so on.

Legal disclaimers related to the information provided in the Rate Details can also be provided in a footer at the bottom of the page.

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