Design and Configuration

Digital Self Service - Transactions allows for product configurations and customizations to meet the needs of each utility.

Note: If an element is not listed as a configuration, you should assume that it cannot be configured and would require a customization. Contact your Service Delivery Manager if you have questions about this process or would like to make a customization request.

Global Design and Configuration

Configurations required broadly for Digital Self Service - Transactions include the following:

• Digital Self Service - Transactions Integration APIs: Digital Self Service - Transactions requires the Digital Self Service - Transactions Integration APIs, which include required objects to complete configurations through Oracle Utilities Customer Care and Billing or other applicable Oracle Utilities product. These APIs are packaged with the applicable Oracle Utilities product such as Customer Care and Billing. The full list of supported product versions and patch dependencies is documented on My Oracle Support Document ID 2569793.1.
• Digital Self Service - Energy Management: If you have purchased the Digital Self Service - Energy Management Cloud Service, refer to Oracle Utilities Opower Digital Self Service - Energy Management Configuration Guide for information on configuring the applicable add on features. These features can include:
  • Bill Comparison
  • Bill Forecast
  • Highest Energy Use Days
  • Home Energy Analysis
  • Neighbor Comparison
  • Next Best Action
  • Rate Comparison, Rate Details, and Rate Simulator, which also require the Rates Engagement Cloud Service
  • Ways to Save
  • Tips Light
  • Frequently Asked Questions
  • Energy Use Overview - The Energy Use Overview is hidden from the Your Utility Use features by default, since Billing Trends provides a similar user experience. If you choose to display the Energy Use Overview as part of the Your Utility Use features, include this configuration requirement along with your other Digital Self Service - Transactions configuration selections.
• Analytics: Digital Self Service - Transactions supports integration with Google Analytics to analyze web traffic. You must provide Oracle Utilities with your Google Analytics tracking ID to support this integration.

In addition to the Digital Self Service - Transactions product-specific configuration options, the following configuration details apply to the Oracle Utilities Opower platform of products:

• Color Palette: Oracle Utilities uses the utility branding guidelines to configure colors including the primary color, efficient neighbors color, and the You color. These colors are applied across all Oracle Utilities Opower products to provide a consistent look and feel. Utilities provide colors as part of the utility branding guidelines in the Oracle Utilities Opower Platform Configuration Guide.
• Fonts: Oracle Utilities recommends using the default fonts. Non-default fonts are supported only for embedded widget deployments. Requests by the utility for non-default fonts must meet all applicable font licensing requirements and support any required character sets. Licensing requirements may require the utility to transfer font license ownership to Oracle Utilities.

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