Reviewing Help Center Configuration Options
Use the tables below to review all feature configuration options which can be submitted as a request using My Oracle Support.
Note: You can use the Opower Configuration Tool to implement certain configurations for Digital Self Service - Transactions. This can include user experience configurations, interface messages and formats, branding configurations, and other configurations relevant to Digital Self Service - Transactions. To review if any configurations listed below are available with the Opower Configuration Tool, access the tool at https://configuration.opower.com/ and review the available options for the pages and widgets included in your Digital Self Service - Transactions web portal.
We're Here to Help
Customers are presented with various methods to receive customer support or learn more on how to complete tasks on their own using Digital Self Service - Transactions.
Use the table below to review all available configuration options.
| Image Number | Configuration Option |
|---|---|
| 1 |
Ask a Question Link Default: Ask us a question Tell us what you need help with and we'll get back to you within 24 hours. |
| 2 |
Do it Yourself Online Link Default: Do it yourself online Get going right away with these online tools. |
| 3 |
Other Ways to Get in Touch Link Default: Other ways to get in touch. See our contact info if you prefer to call or write us. |
Ask us a Question
Customers can submit support questions from a list of topics. Attachments can be included with a customer's question to provide additional information, such as a picture of a broken meter or an image of an issue they are having with their online utility account.
Use the table below to review all available configuration options.
| Image Number | Configuration Option |
|---|---|
| 1 |
Ask us a Question Title Default: Ask us a question |
| Not Depicted |
File Storage Location A file storage location is required to support customers uploading attachments for their questions. Oracle Utilities supports using a file storage server which supports WebDAV for this purpose. Contact the Oracle Utilities Delivery Team for methods in which to securely share the information requested below. Provide the storage location information for your file storage server that supports WebDav:
Default: None |
| Not Depicted |
File Size Limit A maximum file size can be defined for attachments added by customers. Include the file size unit, such as bytes, kilobytes, or megabytes, with the file size limit. Default: None |
| Not Depicted |
Supported File Extensions Supported file types for customer attachments must be provided. Provide all applicable, supported file extensions, such as png, jpg, pdf, and so on. Default: None |
| Not Depicted |
Support Self-Signed Certificates Highlight file storage servers that use self-signed certificates to ensure the file storage server is trusted. File storage servers that use trusted certificate authorities are trusted without this additional configuration. Default: Disabled |
| Not Depicted |
Enable Periodic Requests If the connection to the file storage server is dropped frequently due to inactivity, periodic requests can be enabled to ensure an active connection is maintained. Default: Disabled |
Do it Yourself Online
Customers looking to complete certain tasks can review the available actions they can do online. This list highlights features available with Digital Self Service - Transactions that customers can complete themselves.
Use the table below to review all available configuration options.
| Image Number | Configuration Option |
|---|---|
| 1 |
Do it Yourself Online Title Default: Do it yourself online |
| 2 |
Billing and Payments Section Title Default: Billing & Payments |
| 2 |
Billing and Payments Section Links Links to various billing and payment tasks are presented to the customer. A maximum of four links can be shown. Links can be removed or different links can be included, which require the text and URL for the link. Defaults:
|
| 3 |
Service and Accounts Section Title Default: Service & Accounts |
| 3 |
Service and Accounts Section Links Links to various service and accounts tasks are presented to the customer. A maximum of four links can be shown. Links can be removed or different links can be included, which require the text and URL for the link. Defaults:
|
| Not Depicted |
Additional Do it Yourself Section A third column can be added to link to additional customer self-service tasks of a utility's choosing. A section title is required, along with applicable text and URLs for each link. A maximum of four links can be included. Default: None |
Other Ways to Get in Touch
Applicable phone, email, and mail support contact information is available to customers when they select the other ways to get in touch link.
Use the table below to review all available configuration options.
| Image Number | Configuration Option |
|---|---|
| 1 |
Phone Information One or more telephone numbers that customers can call for customer support. If multiple phone numbers are to be displayed, it is recommended to provide the support category to distinguish between them. The telephone number and the hours of operation can also be supplied. Default: None, phone information must be provided. |
| 2 |
Email Information One or more email contacts that customers can use to request customer support. If multiple email contacts are to be displayed, it is recommended to provide the support category to distinguish between them. Default: None, email information must be provided. |
| 3 |
Mailing Address Information One or more mailing addresses that customers can send letters to for customer support. If multiple mailing addresses are to be displayed, it is recommended to provide the support category to distinguish between them. Default: None, mailing address information must be provided. |