Program Enrollment

Digital Self Service - Transactions provides several programs that a utility can offer to their customers.

• Manage Billing: Customers can enroll in programs to manage the payment of their utility bills and review their enrollment status. Review all feature configuration options listed at Manage Billing Configuration Options.
• Paperless Billing: Customers can enroll in paperless billing to opt-out of receiving a paper bill and receive all billing through email and within Digital Self Service - Transactions billing features.
  • Review all feature configuration options listed at Paperless Billing Configuration Options.
  • Create any required notification types and bill route types, as described at Paperless Billing.
• Automatic Payments: Customers can enroll in automatic payments to choose preferred payments settings to pay for utility bills automatically when their bill is due.
  • Review all feature configuration options listed at Automatic Payments Configuration Options.
  • Create any required automatic payment sources, as described at Automatic Payments.
• Payment Arrangement: Customers with unpaid balances can enroll in payment arrangement plans. Interested customers can enroll in the program and select from available payment options. The payment options break the unpaid balance down into equal payments over a specified number of bills. The following configurations are available:
  • Review all feature configuration options listed at Payment Arrangement Configuration Options.
  • Complete self-service task configuration, as described at Configuring Program Enrollment.
• Budget Billing: Customers can enroll in the budget billing program to receive fixed bills throughout the year to avoid fluctuations in their bills. The following configurations are available:
  • Review all feature configuration options listed at Budget Billing Configuration Options.
  • Complete self-service task configuration, as described at Configuring Program Enrollment.
• Charity Contributions: Customers can enroll in charitable contributions which are processed during their normal billing cycle. The following configurations are available:
  • Review all feature configuration options listed at Charity Contributions Configuration Options
  • Complete all charitable donation configurations, as described at Charity Contributions.
• Payment Extensions: Eligible customers can enroll in payment extensions to extend the due date of their bills. The following configurations are available: 
  • Review all feature configuration options listed at Payment Extensions Configuration Options.
  • Complete all payment extension configurations, as described at Payment Extensions.
• Preferred Payment Date: Eligible customers can choose a payment date for their utility bill. The following configurations are available:
  • Review all feature configuration options listed at Preferred Payment Date Configuration Options.
  • Complete all preferred payment date configurations, as described in Preferred Payment Date.