Reviewing Report Outages Configuration Options
Use the tables below to review all feature configuration options which can be submitted as a request using My Oracle Support.
Report Outages Configuration Options
The service reporting options walk the customer through the process and collect information needed by utilities to efficiently troubleshoot service issues.
Report Outages Landing Page
Report Outages Details
Use the table below to review all available Report Outages configuration options.
Image Number | Configuration Option |
---|---|
1 |
Service Issue Questions Customers are prompted to answer questions on the service issue being reported for individual service. The questions and responses are configurable. Note: While the questions depicted in the referenced image are for community outages, the individual service outage experience is similar. Defaults:
|
1 |
Community Outage Questions Users are prompted to answer questions on the service issue being reported for a community outage. The questions and responses are configurable. Defaults:
|
Not Depicted |
Confirmation Notification Customers can receive an email notification including the information they submitted to the utility as confirmation of their reporting an issue. To receive this notification, the customer must enter an email address in the Contact Details step. If no email is provided, no email is sent. Default: No confirmation notification |