Reviewing Report Outages Configuration Options

Use the tables below to review all feature configuration options which can be submitted as a request using My Oracle Support.

Report Outages Configuration Options

The service reporting options walk the customer through the process and collect information needed by utilities to efficiently troubleshoot service issues.

Report Outages Landing Page

Options to report a service outage, including reporting for a customers personal service or reporting a community outage

Report Outages Details

Reporting service issues outage details screen which prompts a user to enter location information and other details about their service outage

Use the table below to review all available Report Outages configuration options.

Image Number Configuration Option

1

Service Issue Questions

Customers are prompted to answer questions on the service issue being reported for individual service. The questions and responses are configurable.

Note: While the questions depicted in the referenced image are for community outages, the individual service outage experience is similar.

Defaults:

  • Problem Description
  • Cause of Problem
  • Description
  • Additional Information
1

Community Outage Questions

Users are prompted to answer questions on the service issue being reported for a community outage. The questions and responses are configurable.

Defaults:

  • Problem Description
  • Cause of Problem
  • Description
  • Additional Information
Not Depicted

Confirmation Notification

Customers can receive an email notification including the information they submitted to the utility as confirmation of their reporting an issue. To receive this notification, the customer must enter an email address in the Contact Details step. If no email is provided, no email is sent.

Default: No confirmation notification

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