Getting Started

The Digital Self Service - Transactions web portal is a flexible web experience that allows utilities to provide their customers with a one-stop portal to manage their utility account, pay their bill, and start, stop, or transfer service. The web experience is delivered through a modular, mobile responsive design that allows customers to perform self-service transactions on a desktop or mobile device. This documentation reflects the most recent release of Digital Self Service - Transactions, which is listed as part of the Release Readiness documentation.

This documentation focuses on the configuration preferences for the Oracle Utilities Opower Digital Self Service - Transactions, including features available as part of Oracle Utilities Opower Digital Self Service - Transactions Cloud Service Product Overview. To configure Digital Self Service - Transactions, you must complete the following:

  1. Configure authentication for Digital Self Service - Transactions. This procedure is described in the Oracle Utilities Opower Digital Self Service - Transactions Authentication Configuration Guide.
  2. Review the default messaging and product configurations available for Digital Self Service - Transactions. A table is provided in this documentation for each feature that has applicable default messaging and configuration options.
  3. Review messaging and product configuration options available within the Opower Configuration Tool. You can access the tool at https://configuration.opower.com/ and review the available options for the pages and widgets included in your Digital Self Service - Transactions web portal. Configurations available within Opower Configuration Tool can be completed directly by you and do not have to be requested through My Oracle Support.
  4. Provide any changes to the default messaging and product configurations, which are not available within Opower Configuration Tool, by submitting your request through My Oracle Support. For more information on submitting requests, see Contacting Your Delivery Team.
  5. Complete all required configuration tasks that can be accomplished using Oracle Utilities products. This documentation provides steps to complete these configuration tasks using Oracle Utilities Customer Care and Billing. However, many of these tasks can be completed with other applicable products such as Oracle Utilities Customer to Meter or Oracle Utilities Customer Cloud Service. Refer to your applicable product documentation for steps to complete the configuration using your Oracle Utilities product.

If you have purchased the Digital Self Service - Energy Management Cloud Service, refer to Oracle Utilities Opower Digital Self Service - Energy Management Configuration Guide for information on configuring the applicable add on features.