Authentication

Authentication refers to the ways that a customer can securely access the Digital Self Service - Transactions web portal. Single sign-on (SSO) is the supported authentication method, and each utility can use a third-party identity provider or use Oracle’s Identity Cloud Service. In addition, some CSRs may be able to access a customer's Digital Self Service - Transactions web portal accounts to help them troubleshoot issues they encounter.

Note: Since SSO credentials are maintained by the identity provider, customers cannot use the Account Center in the Digital Self Service - Transactions Web Portal to change their password.

Account Creation

The landing page of the Digital Self Service - Transactions web portal provides customers an option to create a new account. New customers are often directed to this landing page through communications.

Entering an Email and Password: A customer must provide an email and password for their new account. Passwords must meet the policy configured in the utility’s identity provider. Depending on the utility's setup and configuration, the following additional password requirements may apply:

Minimum number of digits
Minimum number of special characters
Minimum lower-case characters
Minimum upper-case characters
Must be different than previous password

Completing this step sends a confirmation email to the email address the customer supplied, which the customer then uses to verify the email address.

Account Sign In and Sign Out

Customers who have created their web account can use their web account email address and password to sign in from the landing page. A standard link is available throughout the Digital Self Service - Transactions Web Portal for signing out. By default, sessions timeout after 30 minutes of inactivity, at which point the user is automatically signed out.

Password Reset

Customers can request a password reset if they have forgotten their current password. To complete this process, a customer first selects the Can't access your account? option included with the account sign-in options. The customer is prompted to enter their web account email address, to which a reset password email is sent. The email includes a link that directs the customer to a reset your password page, which prompts the customer to create and confirm their new password.