Billing and Payment FAQs

What is Payment Towards Previous Balance?

If you have a past due account balance and have made a payment your payment is automatically applied to your existing balance before being applied to new charges. If your Bill Details indicates that you have made a payment towards your previous balance, the payment amount is reflected there before the cost of any new charges. Your total reflects your new charges plus your previous balance when applicable, less payments towards your previous balance.

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Why was my projected bill amount different than the amount on my bill?

We do our best to let you know what you can expect to spend on your bill each month, but sometimes, our algorithms don’t get it quite right. This can be due to a number of factors including your usage over the course of your billing period, taxes, or other fees.

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How do I unenroll from a payment arrangement?

If you’re enrolled in a payment arrangement plan, we’ll help you with unenrollment over the phone.

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Why am I unable to pay my account online?

Certain accounts are prohibited from accepting online payments. Standard bills are delivered for accounts that are prohibited from accepting online payments.

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