Finding a Customer's Account

Customers often have questions that can be easily answered by finding and accessing their account. When searching for customers, providing exact information such as name or account number can return a single result for the correct customer.

You can also perform customer searches with wildcards in place of exact values using the % character. For example, to search for all units at a premise you can search using an address 800 Raddison Ave%. As another example, you can search for all customers with the name John using the search phrase %John%.

Note: Depending on your utility's setup and configuration, some extra search options may be available.

To find and open a customer's account:

1. Sign in to your Oracle Utilities product, such as Customer Care and Billing.
2. Navigate to Control Central Search, and create a search query to locate a customer account.
3. After including your search query, click Search. All applicable customer accounts are displayed. Refine your search based on the results and search again if needed. For information on accessing a customer's account, see Accessing a Customer's Account.