Modifying Bill Delivery

As a CSR, you can modify how a customer's bill is delivered.

Enrolling in Paperless Billing

As a CSR, you can enroll a customer in paperless billing and modify how a customer's bill is delivered.

To enroll in paperless billing and modify bill delivery:

Access a customer's account and masquerade as the customer. For complete steps to complete this task, see Accessing a Customer's Account.
While masquerading as the customer, from Notifications, select Billing. The customer's billing communication preferences are displayed.
From the Bill Delivery section, select Enroll in Paperless Billing. The paperless billing program details are displayed.
Select Enroll to enroll the customer in paperless billing using the primary email address. If a customer wants to use a different email address, you can define a different email address as the primary email contact method, as described in Modifying Contact Methods.

As a CSR, you can unenroll a customer from paperless billing and select the correct mailing address for bill delivery.

To unenroll in paperless billing and modify bill delivery:

Access a customer's account and masquerade as the customer. For complete steps to complete this task, see Accessing a Customer's Account.
While masquerading as the customer, from Notifications, select Billing. The customer's billing communication preferences are displayed.
From the Bill Delivery section, select Unenroll in Paperless Billing. The paperless billing program details are displayed.
Select Unenroll to unenroll the customer from paperless billing and deliver their bill to their primary mailing address.
From Notifications, select Billing to return to the customer's billing communication preferences.
If a customer wants to use a different mailing address, from the Bill Delivery section, select Edit for the bill delivery contact method and make any required changes. Select Save to save any changes.