Alerts and Notifications FAQs

• Alerts and Notifications FAQs
• What is the difference between an alert and a notification?
• How are these alerts and notifications different from my billing and payment alerts or energy use communications and alerts?

What is the difference between an alert and a notification?

Alerts are considered critical information about your account and are displayed directly on the Overview Dashboard. You can scroll through all critical alerts.

Notifications are considered non-critical information. Customers with more than one non-critical notification see a summary of notifications on the Overview Dashboard with the total number of non-critical notifications.

All active alerts and notifications are available to customers in the Notification Center.

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How are these alerts and notifications different from my billing and payment alerts or energy use communications and alerts?

Alerts and notifications cover areas such as payments, billing information, and account status updates and they appear within the web portal.

Billing and payment alerts and energy use communications and alerts are sent to the customer through different channels, such as email and SMS.

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