Updating Web Login Information

As a CSR, you can help customers update their web login information. The steps to update this information depend on whether your utility has configured authentication through Oracle Utilities Identity Cloud Service or through a separate third-party identity provider.

To update web login password for Identity Cloud Service authentication:

  1. Access a customer's account and masquerade as the customer. For complete steps to complete this task, see Accessing a Customer's Account.
  2. While masquerading as the customer, select Manage Web Account. The customer's web account information is displayed.
  3. From the Web Login Details area, select Edit. A prompt to update the password is displayed.
  4. Enter the customer's previous password and the new password.

    If the customer does not know their current password, you must return to the main login page and use the Forgot Password link. Completing the forgot password steps sends a reset password link to the customer's email address. Work with the customer to reset the password as required.

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To update web login information for a third-party identity provider:

  1. Sign in to the Digital Self Service - Transactions Web Portal with CSR user account and password.
  2. Access a customer's account and masquerade as the customer. For complete steps to complete this task, see Accessing a Customer's Account.
  3. While masquerading as the customer, select Manage Web Account. The customer's web account information is displayed.
  4. From the Web Login Details area, select Edit email and password. This link redirects you to your utility's third-party identity provider. Contact your supervisor for instructions on how to update web login information using your third-party identity provider.

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