Customer Experience
Digital Self Service - Transactions is an authenticated digital customer experience that increases customer satisfaction and reduces cost to serve. Customers can complete transactional self-service functions such as viewing and paying their bills, signing up for utility programs, and starting and stopping service. The responsive design allows customers to complete all transactions on any device or screen size and orientation.
Digital Self Service - Transactions offers a digital customer experience through the following features.
Language Selection
In addition to the major areas and features listed above, utilities can choose to enable a language selection drop-down list to allow customers to select either English or Spanish. If a customer has defined either English or Spanish as their browser language setting, Digital Self Service - Transactions Web Portal can automatically detect this configuration and display content in the appropriate language. For more information on supporting the Spanish locale, see the Oracle Utilities Opower Digital Self Service - Transactions Configuration Guide.
Multiple Division Support
Multiple division support allows utilities to provides unique experiences on Digital Self Service - Transactions to customers that belong to different divisions and states. This support allows utilities to provide a customized experience to each division without the need of maintaining different portals.
A single Oracle Utilities Customer to Meter portal application can support multiple divisions. Users belonging to different divisions can be provided personalized experiences, ensuring that service agreements and premises match the account's CIS division. Self-service master configuration can be cloned and re-used across multiple divisions allowing utilities to first re-purpose master configuration broadly, and then modify configurations unique to each division. For details on how to configure the different divisions and cloning master configuration, refer to the Oracle Utilities Opower Digital Self Service - Transactions Configuration Guide.
If a utility also configures multiple operating companies, an operating company can have one or more divisions associated with it, allowing utilities to leverage the master configuration cloning mentioned earlier in a single Customer to Meter portal application. If multiple operating companies exist, a Digital Self Service - Transactions application is required to map to and support each operating company. For details on how to map operating companies to associated divisions in a single Digital Self Service - Transactions application, refer to the Oracle Utilities Opower Digital Self Service - Transactions Configuration Guide.