Help Center
The help center provides customers with options to answer questions they have about their utility bill or service. Customers can also act on common customer tasks.
Ask a Question
Customers can ask questions to receive information and guidance on their specific needs. Categories are available to guide customers to provide the required information for their questions. Attachments can be included with a customer's question to provide additional information, such as a picture of a broken meter or an image of an issue they are having with their online utility account. Supported attachment file types and file size limits are defined by the utility. Attachments are accessible by Customer Service Representatives from the service task that is created when a customer submits a question and attachment.
A customer's full question history, including any responses from the utility, is available from the help center. Customers can view their resolved questions and respond to any of their pending questions with follow up information.
Do it Yourself Online
Customers looking to complete certain tasks can review the available actions they can do online. This list highlights features available with Digital Self Service - Transactions that customers can complete themselves. The highlighted actions include common tasks such as enrolling in billing programs including autopay and paperless billing, starting or stopping service, updating account information, or viewing and reporting service outages.
Contact Support
Applicable phone, email, and mail support contact information is available to customers.