Chat for Customer Support

Chat services can been integrated with Digital Self Service - Transactions to allow customers and utilities to communicate in real time in a chat channel. This feature helps utilities adapt their customer service in order to meet their customer's expectations, and brings additional benefits including increased customer satisfaction and revenue.

Genesys chat service is a third-party service that requires a separate service agreement and contracting. Digital Self Service - Transactions can seamlessly work with Genesys and provide clients the option to offer their customers chat services.