Outage Map
The Outage Map provides information on all outage events affecting the service territory. The outage information is depicted in different ways to attend to all the customer needs:
- Individual Outage Details
- Service Territory aggregated view
- County or City aggregated view
The Outage Map is publicly accessible and does not require viewers to have an account with the utility. A web portal account is required for a customer to use the outage map to verify if there is an outage affecting one of their properties.
Data Requirements and Limitations
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Outage Map Integration: The utility must configure and integrate an outage management system with their customer integrated system to provide issue information to the Outage Map. Oracle Utilities recommends integrating with Oracle Utilities Network Management System to support the Outage Map.
Outage Summary
The outage summary view allows customers to quickly assess how their service territory is affected. Customers can view the total number of outages for the territory, the number of customers affected, and the date and time the data displayed on the map was last updated. From this view, customers can report an outage and manage outage notifications. From this view, customers can view to list of outages or select a specific outage to view more details about the particular outage.
Outage Details
When a customer selects an outage on the map, additional detailed information about the outage is displayed. This information can include the estimated restoration time for the outage, the status of the outage, the root cause, and when the outage was first reported. An option for customers to report an outage is also available within this view.
Outage List
Customers can review an aggregated list of outages by county or zip code, along with the number of customers impacted in each area. This provides high-level information related to current outages.
Alert Banners
Alert banners provide customers with important information during critical events. By displaying an attention-grabbing banner on the outage map, customers can quickly access important messages related to the weather conditions, safety precautions, and restoration progress. Customers can benefit from easy access to additional materials, such as safety guides, preparedness tips, or instructional videos. An example alert banner which can be displayed as an overlay on the outage map is shown in the outage map example above.