Customize Email Templates

Integration with Oracle Cloud Infrastructure Identity and Access Management leverages email notifications at key steps in a customer's journey. For example, after a user completes the sign-up steps online, they receive an email verification notification. When they have verified their email and successfully created an account, they receive a Welcome email.

Supported User Notifications and Templates

Note: To avoid any unintended issues, Oracle recommends disabling all other end-user notifications in Oracle Cloud Infrastructure Identity and Access Management.

Self-Registration Email Verification: After successfully creating an account, this notification is sent to the user to verify the email address. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal and the token for confirmation. For example, https://dss-example.opower.com/dss/user/email/confirm?confirm=${userToken} .

Password Recovery Request: This notification is sent to a user if the user requests a password reset. This notification contains a URL that the user clicks to be redirected to the Password Reset page. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal and the token for confirmation. For example, https://dss-example.opower.com/dss/password-reset?token=${userToken}. The user provides a password as part of the password recovery process. After the activation process is complete, the user is logged in automatically.

Password Change: This notification is sent to the end user to inform the user that the password is changed successfully. This event is initiated by the end user.

User Account Locked: An end user is notified that their account in Oracle Cloud Infrastructure Identity and Access Management is locked. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal. For example, https://dss-example.opower.com/dss/password-reset.

User Account Unlocked: An end user is notified that their account in Oracle Cloud Infrastructure Identity and Access Management is unlocked.

User Exceeded the Maximum Number of Account Recovery Attempts: After a user exceeds the maximum number of attempts to reset their password to recover their account, this notification is sent to the user's primary email address.

Resend Welcome: This notification is sent when the user does not click the activate your account link in the Welcome notification. The notification contains a link that the end user clicks to activate the account. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal and the token for confirmation. For example, https://dss-example.opower.com/dss/user/email/confirm?confirm=${userToken}.

In addition to the standard notifications listed above, the following notifications are supported when a utility requires customers to register with a separate username and email address.

Recovery Email Verification: After a user changes their password recovery email address, this notification is sent to the user to verify the address. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal. For example, https://dss-example.opower.com/dss/login.

Primary Email Verification: After a user changes their primary email address, this notification is sent to the user to verify the email address. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal. For example, https://dss-example.opower.com/dss/user/email/confirm?confirm=${userToken}.

Secondary Email Verification: After a user changes their secondary email address, this notification is sent to the user to verify the email address. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal. For example, https://dss-example.opower.com/dss/login.

Recovery Email Update: After a user changes their password recovery email address, this notification is sent to the user confirming the change. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal. For example, https://dss-example.opower.com/dss/login.

Primary Email Update: After a user changes their primary email address, this notification is sent to the user confirming the change. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal. For example, https://dss-example.opower.com/dss/login.

Secondary Email Update: After a user changes their secondary email address, this notification is sent to the user confirming the change. By default, the link provided in this notification references Oracle Cloud Infrastructure Identity and Access Management. Modify this link to use the host name for Digital Self Service - Transactions Web Portal. For example, https://dss-example.opower.com/dss/login.

To customize email templates:

Note: If supporting multiple languages, complete the steps below for templates of all of your supported languages.

Log in to the Oracle Cloud Infrastructure Identity and Access Management Admin Console.
Navigate to Settings, then select Notifications, and then select the Email Templates tab.
Select the email template, and then update email subject and email body as needed.

By default, notifications will be sent from no-reply@oracle.com. The From Address can be customized to a utility email address; however, you must be able to verify the email address which will be used.

To modify the from email address:

Log in to the Oracle Cloud Infrastructure Identity and Access Management Admin Console.
Navigate to your domain and select Settings, then select Notifications, and then choose one of the following options:

Verify Sender's Domain: Validation emails are sent to the postmaster account of the email's domain.
Verify Sender's Email: Validation emails are sent to the email that you provide.