Getting Started

Single sign-on (SSO) makes it easier for customers to access their energy usage details by allowing them to use their utility web application user name and password to gain access. Customers can log into their utility website and then navigate to Digital Self Service - Transactions without creating an additional account. If customers attempt to access Digital Self Service - Transactions and are not currently logged into the utility website, they are automatically directed to the utility website to sign in, and then are returned to the content they were trying to view.

Single logout is not supported for Digital Self Service - Transactions. To support logout behavior for customers, the utility must provide Oracle Utilities Opower with a logout URL. When a customer logs out of Digital Self Service - Transactions, the customer is redirected to the logout URL provided by the utility, which then redirects to a customer login page. This redirection occurs after the customer is logged out from the utility’s Identity Provider.

General SAML Requirements

Oracle Utilities supports Security Assertion Markup Language (SAML) 2.0 to implement SSO with utilities. The use of SAML for SSO is for standalone web implementations only. If new versions are announced, Oracle Utilities will work to incorporate support for the latest SAML versions. 

A utility's Oracle Cloud Infrastructure Identity and Access Management environment acts as the Service Provider (SP) and the utility acts as the Identity Provider (IdP). This means that customers log in on the utility website using their user name and password for the utility website. Customers can then access Digital Self Service - Transactions without having to log in again.

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