2 Requirements and Limitations
The following data requirements and limitations apply to all utilities and customers in the Distributed Energy Resources Customer Engagement program.
Utility Requirements and Limitations
This table lists the utility requirements and limitations:
| Category | Description |
|---|---|
| Scale | No household restriction. |
| Required Cloud Services | To use the Distributed Energy Resources Customer Engagement Cloud Service, utilities must also purchase the Digital Self Service - Energy Management Cloud Service. |
| Customer Program Enrollment | This product is designed for Net Energy Metering, Net Billing, and Buy All/Sell All customers only. |
Customer Requirements and Limitations
This table lists the customer requirements and limitations:
| Category | Description |
|---|---|
| Billing Frequency |
For solar customers, billing frequency has two definitions. The first is how often a customer receives a bill. Under this definition, the Distributed Energy Resources Customer Engagement Cloud Service works for both monthly and bi-monthly billed customers. The second definition is how often the customer pays their energy charges. For Solar Update Notifications, only monthly and bi-monthly billing is supported under this definition. For the web experience, monthly, bi-monthly, and annual billing are supported. |
| Data Delivery Frequency | Daily |
| Data Requirements | For solar web features, AMI data is recommended, and enables more functionality, but is not required. |
| Data History | There are no data history requirements. |
| Supported Fuels | Electric |
| Customer Type | Residential |
| Rate Plan | Net Metering, Net Billing, and Buy All/Sell All solar tariffs. |
| Multiple Service Points | Supported, as follows:
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