Signing in to the CSI

The method you use to sign in to the Customer Service Interface (CSI) will depend on whether you have a stand-alone account or single sign-on (SSO). Stand-alone account management is an authentication method that requires you to get a new username and password to access the CSI. SSO refers to the ability to sign in to the CSI with your existing utility username and password.

Signing in through a Stand-alone Account

If this is the first time you have used the CSI, sign in with the username and temporary password provided by your Customer Service Administrator.

To sign in to the CSI through a stand-alone account:

  1. Navigate to your utility-specific URL for the CSI. If you do not know the URL, ask your supervisor for it and add it to your bookmarks.
  2. Type in your username and temporary password. If this is the first time you have used the CSI, you will be prompted to create a personal password to replace the temporary one. Password requirements vary by utility, so a message in the tool will let you know if your password does not meet the required criteria.

You have three attempts to sign in before your account is locked. Contact your Customer Service Administrator if you are locked out of your account. Once you have signed in, keep in mind that the system will automatically sign you out after 30 minutes of inactivity. (This time period may be longer depending on your utility’s setup and configuration. Contact your supervisor if you have any questions.) See Changing or Resetting Your CSI Password for more information.

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Signing in through SSO

To sign in to the CSI through SSO:

If your utility has set up SSO, then you will not need a new username and password for the CSI. Simply sign in to your existing utility account and then navigate directly to the CSI. If you do not have the URL, ask your supervisor.

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