Delivery

Delivery refers to how Oracle Utilities sends Home Energy Reports to customers. The delivery information in this section is only applicable if the utility purchases an Oracle Utilities channel fee that includes printing or mailing of Home Energy Reports. See Channel Fees for more information.

If the utility purchases the appropriate channel fee, Oracle Utilities and the utility mutually agree upon a report frequency for Home Energy Reports. Customers cannot adjust their own frequency, and utilities cannot adjust the frequency for individual customers. Reports are generated using data from the latest utility bill for each report recipient. This means that the point at which the customer receives the report is dependent on the customer's individual billing dates. When customers receive a new bill, and a sufficient period of time has elapsed since the last report was generated, they become eligible to receive another report.

It is also possible to vary the frequency of reports for groups of customers over time. For example, customers with monthly billing data could be set up to receive a report every month for the first three months of the program and then shift to bi-monthly reports thereafter.

Reports are sent only to customers who use a minimum amount of energy. This minimum energy use threshold is optimized for each Home Energy Report program.