Time of Day Hourly Insight
The Time of Day Hourly Insight provides the customer with additional details about when a customer is consuming electricity and how they compare to their nearest comparison group. The module displays the customer’s average hourly electricity use on weekdays, the highest cost period (peak) hours, non-peak hours, and an insight to highlight to the customer in which high cost period hour they are consuming the most energy. A call-to-action button is provided to redirect the customer to where they can learn more about their Time of Day rate plan.
Appears in: Peak Focused Report
Requirements
Utility Requirements
|
Category |
Description |
|---|---|
|
Required Cloud Service |
Oracle Utilities Opower Energy Efficiency Cloud Service |
|
Scale |
Maximum of 300,000 a week. |
Customer Requirements
|
Category |
Description |
|---|---|
|
Billing Frequency |
Monthly, bi-monthly, quarterly. |
|
Data Delivery Frequency |
Monthly, bi-monthly, quarterly. |
|
Data Requirements |
|
|
Data History |
A minimum of one historical bill. |
|
Data Coverage |
Not applicable. |
|
Supported Fuels |
Electricity only. |
Limitations
- Peak Focused Report: This module is only available as part of the Peak Focused Report. However, a "no rates data" variation of this module may be included in other report types.
- Time of Use Rate Plan: This module is only available to customers on Time of Use rate plans.
User Experience
This section describes the user experience for a customer with two peak periods.
Time of Day Graph: The graph highlights customers' average energy use in kilowatt-hours during weekdays, with a focus on the high-cost peak hours.
- Cost Period Labels: The labels provide a key to the graph elements so customers can know at a glance the difference between off-peak and on-peak hours, and how average neighbors are using their energy.
- Hourly Bar Graph: The hourly bars indicate the customer's average hourly off peak and on-peak usage.
- Comparison Group Usage Line: This line indicates the comparison group’s average hourly usage so that customers have an idea of how they are doing.
Insight Heading: The heading of the insight reinforces the purpose of the module as a focus on the customer's peak hour usage.
Highest Consumption Hour: Identifies the hour during which the customer's average on-peak energy use was the highest. This element is dynamic by rate plan.
Insight Description: Explains that the High Consumption Hour is when the customer's average on-peak energy use was highest.
Call to Action: Clicking this button redirects the customer to a web page where they can learn more about their peak rates.
User Experience Variations
The user experience of the feature may vary for customers and utilities depending on their rate plan, available data, costs, locale, and other factors.
Three Peak Periods
If there are three peak periods, these periods are highlighted in the graph and identified in the cost period labels.
The graph includes the customer's high ("on-peak"), medium ("partial-peak"), and low ("off-peak") cost periods. The colors used in the graph are designed to differentiate these distinct periods, and the labels beneath the graph reflect their meaning.
Comparison Group Usage Line Data
The type of data used for the line data on the chart varies depending on the customer's usage state:
- If the customer's usage state is "fair", then the average neighbors' data is used for the line data on the chart.
- If the customer's usage state is "good" or "great", then the efficient homes' data is used for the line data on the chart, in which case the line is green.
The labels beneath the graph adjust to indicate which line data is used (either "Efficient neighbors" or "Average neighbors").
Demand Charge
If the customer has demand charges, the module varies in the following ways:
- Demand Charge Icon: A demand charge dollar icon appears at the max usage hour during the on-peak period in a bill period. The chart displays average usage for hours in the bill period. Note that the max usage hour may not be the same as the highest-average hour in the bar chart due to statistical maximums and averages.
- Insight Heading: Reinforces the purpose of the module as a focus on the customer's demand charge usage.
- Highest Consumption Time Period: Identifies the period during which the customer's demand charge occurred for the period. This element is dynamic by rate plan.
- Insight Description: Explains that the demand charge occurred in the period identified, and encourages the customer to learn more to save more.
- Learn More Button: Redirects the customer to the web portal where they can learn more about their demand charges.
No Rates Data
When there is no available rate data, or if the module is used in another report besides the Peak Focused Report, the module shows an hourly normative comparison and emphasizes the highest average usage hour.
Note: This "no rates" version of the Time of Day Hourly Insight module may be included in other report types for utilities that meet additional data requirements. Contact your Delivery Team for information.
The module varies in the following ways:
Time of Day Graph: The graph helps the customer identify key times for energy savings by highlighting their average use during weekdays. Peak hours are omitted.
- Cost Period Labels: Provides a key to the graph elements. Only "Your use" and "Average Neighbors" are included.
- Hourly Bar Graph: Defines the customer's hourly usage. The highest use hour is indicated in the same color as the High Consumption Time Period. The graph displays 12am, 6am, 12pm and 6pm by default on the x-axis.
- Comparison Group Usage Line: Indicates the comparison group’s average hourly usage. The line data varies depending on the customer's usage state.
- Cost Period Start Times: Defines the hourly usage increments of the bar graph.
- Usage Measurement: Defines the measurement used in the graph.
Insight Heading: Reinforces the purpose of the module as a focus on the customer's usage.
- Highest Consumption Time Period: Identifies the period during which the customer's energy use was the highest. This element is dynamic by rate plan.
- Insight Description: Explains that the customer's use was the highest in this period.
- Learn More Button: Redirects the customer to the web portal where they can learn more about their peak rates.
Missing or No Data
If data is missing or not available, then the module indicates the periods for which there is missing or no data. The following image is an example is of the Time of Day Hourly Insight module for a demand charge customer with missing data.
The module varies in the following ways:
- Asterisk: An asterisk is located above the graph period for which there is no data.
- Cost Period Labels: A cost period label identifies the asterisk as " Zero usage or missing data."