What Uses Most

The What Uses Most module educates customers about the top five energy uses in their home for the report period. One of the customer's top five energy uses is highlighted at the top of the module and is paired with a related energy-savings tip.

Appears in: Limited Income Report, Electric Vehicle Report

Note: While this module was designed for the limited income and electric vehicle customer experiences, it can be used for other audience segments as well. Contact your Delivery Team to discuss module options.

Requirements

Utility Requirements

Category	Description
Required Cloud Service	Energy Efficiency Cloud Service
Scale	Not applicable.

Customer Requirements

Category	Description
Billing Frequency	Monthly, bi-monthly, or quarterly.
Data Delivery Frequency	Not applicable.
Data Requirements	Minimum: Weather data and at least six historical bills. Appliance Detection and Disaggregation: Appliance detection and disaggregation, heating and cooling disaggregation and/or simple disaggregation with Home Energy Analysis completion. AMI Requirements: There are additional AMI data requirements to show advanced insights such as an appliance-level breakdown. Generally speaking, this requires about a years' worth of AMI data at hourly or sub-hourly resolutions.
Data History	A minimum of six bills is required for Non-AMI customers. A minimum of 60 days of AMI reads for AMI customers.
Data Coverage	Not applicable.
Supported Fuels	Limited Income Report: Electric-only, gas-only, dual fuel. Electric Vehicle Report: Electric-only, dual fuel.

User Experience

This section describes the user experience for a limited income customer with heating as the highest energy use for the billing period.

Image of a what uses most module fora limited income customer with heating as the highest energy use for the billing period

Heading: The heading identifies the energy use state of the highlighted energy category.

Highlighted Category : A rotating set of algorithm select one of the customer's top uses to highlight in each report. The highlight appears in a grey box at the top of the module.

Energy Breakdown Subheader: The Energy Breakdown subheading prepares the customer to learn about their other top energy uses.

Category Usage Insights: An additional top four energy use categories and their energy use percentages are listed.

Other Categories Detail: Text explains what percent of the customer's energy use was made up of energy use categories not listed in the highlighted category or energy breakdown.

Tip: An energy-saving tip that compliments the top highlighted use category is included at the bottom left of the module.

Savings Estimate: The savings estimate gives customers a concrete sense of how much money they can save by doing the tip. It is designed to provide extra motivation for the customer to act.

Call to Action: The redirects customers to the web portal where they can view additional ways to save.

User Experience Variations

Highlighted Usage Category

The usage category highlighted in the module heading varies by highlighted category type and module state (highest energy use, second highest energy use, most above regional average). The following table includes an example of the possible heading variations for heating as the highlighted category.

Electric Vehicle Report

The What Uses Most module for the Electric Vehicle Report includes electric vehicle charging as one of the possible top five energy uses. The goal of the electric vehicle usage category is to acknowledge the impact of a customer's electric vehicle charging on their home energy use, and to encourage the customer to focus on reducing their home use in the categories that they have the most control over. For example, most customers do not have much control over how much they need to drive or charge their electric vehicle, but they can easily sealing air leaks around their home.