Ways to Save
Ways to Save presents a personalized selection of energy saving tips. Customers can browse through the available tips to learn how they can save energy.
On this page:
Tip Guides
Ways to Save displays a collection of tip guides to customers. Tips are organized into behavior-oriented, seasonal, and end-use guides that provide customers with relevant cost-savings recommendations. For example, the "How to avoid an expensive summer" guide is displayed to customers during summer months. An applicable promoted tip guide is displayed at the top of the landing page above all other tip guides. A tip guide is only shown if tips are included in the guide after tip filtering is applied.
Note: Customers can access Ways to Save without logging in to their account. For more information on how this scenario changes the customer experience, see Tip Filtering and Tip Actions below.
Customers can view applicable tips by browsing the provided tips guides or by selecting filters to identify all available tips that meet the filter criteria.
List of Tips for a Guide
Customers can select a tip guide to view the list of tips included in that guide. From this list of tips, customers can review high-level information about each tip, and select a tip to view additional details. Information available for a tip from this list includes the following:
- An illustration allows customers to quickly recognize the concept or purpose of a tip.
- A short title that describes the tip.
- The estimated annual savings if the customer completes the tip.
- The number of utility customers who have completed the tip.
Customers can select a tip in the list to view additional details about the tip, or mark a tip with an applicable tip action. See Tip Actions below for details.
Tip Details
Customers can select a tip to view reasons why they should complete a tip. An option to Read More about the tip displays all available information for the tip. This can include the following information.
- The tip title is displayed at the top, along with the tip illustration
- A list of financial incentives related to the tip, such as cost savings or tax incentives. By default, a maximum of three of the available financial benefits are displayed. If more than three financial benefits are available for the tip, a link is displayed to show or hide the additional financial benefits.
- Links to utility programs and incentives, if applicable.
- Why a customer would perform the tip.
- Information on what actions a tip includes or how to complete a tip can be provided. This optional information is commonly provided for tips that are not as straightforward as simple tips.
- Customers can save a tip to a list of tips to review later, or mark a tip as something they have completed.
Tip Filtering
Tips are automatically filtered for customers based on the characteristics of their home. These characteristics may include the home type, whether they own or rent, the heating system and type (for electric systems), the type of air conditioning, and the number of fireplaces. Customers can view applicable tips by browsing the provided tips guides or by selecting filters to identify all available tips that meet the filter criteria.
Customers can access Ways to Save without logging in to their account. Automatic tip filtering is not applied in this scenario, which displays all tip guides available for a utility to the customer.
The Home Energy Analysis allows customers to answer questions about their energy use, including whether they live in an apartment and if they rent or own their home. A customer's responses to these questions are key to tip filtering and lead to tips that are more relevant to the customer. A message is displayed just above the tip guides for customers who have completed the survey, which explains that the tip guides were selected based on the customer's responses to the survey, and provides a link to their Home Energy Analysis energy use breakdown. See Home Energy Analysis for more information.
Tip Actions
Tip actions allow customers to save a tip or mark a tip as completed. Customers can view all saved tips and all completed tips in separate tip guides. The number of other utility customers who have completed the tip is displayed to encourage the customer to also complete the tip. If a customer is viewing Ways to Save without being logged in to their account, the customer is prompted to log in to their account to complete any tip actions.