Digital Self Service - Energy Management Web Portal

The Digital Self Service - Energy Management Web Portal is a flexible web experience that provides utility customers with personalized energy data, insights, and recommendations on how to save energy. The experience is delivered through modular, mobile responsive widgets that are included in a standalone web portal or embedded in the pages of a utility's web site.

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Widgets and Requirements

The Digital Self Service - Energy Management Web Portal includes the widgets listed below. Most widgets and insights are available with billing data, while others require AMI and rates data. For a list of product-wide requirements, see Requirements and Limitations. Additional requirements vary by widget.

Note: Utilities must purchase additional cloud services to enable AMI and rates-based features and insights. See Getting Started for more information.

Responsive Layout

The layout and design of widgets is responsive so that the functionality can display correctly on mobile as well as desktop displays. This design allows for a single version of a website that automatically adjusts based on the customer's screen size and orientation. Note that the responsive design can cause user experience variations because the components of a widget may be hidden or adjusted. For example, separate navigation options can be combined into a single drop-down list on smaller screen sizes.The Digital Self Service - Energy Management Web Portal supports the use of media queries to implement the responsive design. For example, the responsive layout for a widget is defined using up to four screen size breakpoints.

Note: A minimum width of 320 pixels is required for devices to display widgets.

Embeddable Widgets

An embeddable widget is any widget that can be included directly on an existing web page rather than requiring its own page. An embeddable widget can be included on the Digital Self Service - Energy Management Web Portal or a utility website. Utilities can improve the customer experience of their website by directly surfacing data and insights through embeddable widgets.CSRs who are accessing a customer's account can use the Widget Gallery to view and interact with the widgets available for a customer. See Accessing a Customer's Account for more information.

To embed a widget, JavaScript that calls the widget is provided to the utility. The JavaScript can be placed in the HTML of a web page, in the desired location. When a utility receives an updated widget, users automatically receive the latest version of the content when visiting the page that contains the embeddable widget. For more information on embedding widgets, see the Oracle Utilities Opower Digital Self Service - Energy Management Embeddable Widgets Integration Guide.

Be aware that the width of widgets that are embedded in containers is restricted by the container. This can cause embedded widgets to switch to smaller, responsive layouts at larger, overall screen sizes as compared to widgets that can utilize the full width of the page.