Rate Education Reports - Print

Print Rate Education Reports are paper communications that inform customers of rate changes, encourage customers to opt in to a new rate, or provide other information specific to rates.

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Customer Experience

Print Rate Education Reports are two pages of content that consist of modules. When printed out, the reports are a single sheet of paper, with content on the front and back.

Report Header

The header appears in the top section of the front of every Rate Education Report. The purpose of the header is to provide customer information and to introduce the report. The header contains the customer address box, utility return address box with utility logo, customer account information, and introductory paragraph that explains the purpose of the report. The mailing and return addresses are placed so as to show through the two windows in the envelope. The right side of the header contains introductory information and a call to action. An additional message and small illustration may appear below this content.

Report Modules

Rate Education Reports contain modules that include the following types of information:

  • Rate Analysis Information: A customer-specific analysis of projected savings by opting in to a new rate plan. For example, the projected annual or monthly cost for the current rate as compared to the projected annual or monthly cost for the new rate.
  • Rate Plan Details: Information about the new rate plan such as the season start and end dates, peak hours, and the number of days during the season affected by the rate plan.
  • Custom Tips: Custom tips can be added to provide information about how customers can save energy on a new rate plan. For example, customers may be able to reduce their energy use during peak hours to receive lower cost energy bills under a new rate plan.

Additional custom modules may be available. Contact your Delivery Team to discuss your options.

Report Footer

The footer appears at the bottom of the back page of the report. The footer includes optional legal text, utility customer service contact information, utility logo, and Oracle Utilities copyright information.

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Data Requirements and Limitations

Channel Fees

Utilities may purchase a channel fee if they are using any printed rate education communications as part of the Oracle Utilities Opower program. Channels fees are used to add on report generation, printing, mailing, and postage services to a cloud service. There are two types of options: General Availability and Controlled Availability channel fees. The type that is relevant depends on the individual Oracle Utilities Opower program setup. Coordinate with your sales representative if you need help determining which type applies.

A summary of the fees is shown below. For more details about what each channel fee includes and the requirements for using them, see the Oracle Utilities Opower Channel Fees Cloud Services guide.

General Availability Channel Fees

The General Availability channel fees are applicable if the utility has a version of the cloud service that includes report generation. These channel fees can be purchased for different regions.

  • Report Printing and Mailing: The Report Printing and Mailing channel fee includes the printing of generated report communications through an approved third-party print vendor, as well as services for the proper mailing of the reports. It does not include postage for mailing the reports to customers.

  • Postage for Print and Mail: The Postage for Print and Mail channel fee includes postage for the delivery of print communications.

    Note: The postage channel fee cannot be purchased alone. It must be purchased in combination with the printing and mailing channel.

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Controlled Availability

The Controlled Availability channel fees are applicable if the utility has a version of the cloud service that does not include report generation. A utility may only choose one of the channel fees listed below.

  • Report Generation: The Report Generation channel fee includes generating a digital version of print communications. It does not include the printing and mailing of print communications.
  • Report Generation and Print: The Report Generation and Print channel fee includes the generation and printing of print communications. It does not include the mailing of print communications.
  • Report Generation, Print, and Mail: The Report Generation, Print and Mail channel fee includes the generation, printing, and mailing of print communications.

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Utility Requirements

  • Languages: Not all languages and locales are supported at this time. Contact your Oracle Utilities Sales Representative to confirm that Rate Education Reports are available in your market.
  • Report Limit: Up to two Rate Education Reports are included in the 12 month contract period in the Rates Engagement cloud service.
  • Customer Service Limitation: Rate Education Reports are not currently available for Customer Service Representatives (CSRs) to view in the Customer Service Interface (CSI).

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Customer Requirements

  • Historical Billing Data: The customer must have 12 months of historical billing data.
  • Billing Data: Customer billing data must date back to the beginning of the current billing cycle.

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