Requirements and Limitations

The following data requirements and limitations apply to all utilities and customers in the Email Home Energy Reports program. These requirements must be met for a utility and a customer to participate in the program.

Utility Data Requirements and Limitations

  • Scale: Scale restrictions may apply. The actual number of communications sent may be affected by attrition, opt-outs, customer eligibility, and data availability.
  • Localization: Not all languages and locales are supported at this time. Contact your Oracle Utilities Sales Representative to confirm that Email Home Energy Reports are available in your market.
  • Data Integration: Data must be sent to Oracle Utilities in the correct schema and at the appropriate frequency. See the Oracle Utilities Opower Legacy Billing Data Transfer Standards for details.
  • Billing Frequency: The utility must bill their customers on a monthly, bi-monthly, or quarterly basis.

Customer Data Requirements and Limitations

  • Customer Type: The customer must be residential.
  • Data History: The customer must have at least one bill of historical billing data in the form of monthly, bi-monthly or quarterly read data.
  • Contact Information: The customer’s current email address must be available.

  • Supported Devices: Oracle Utilities supports email clients that may be native to a specific device, such as the installed email client on the iPhone 6, as well as email client applications that may be accessed from any device or computer. Oracle Utilities supports and optimizes for the following email clients to view Email Home Energy Reports:

    • iPhone internal email client (iOS 10.0 and greater)
    • iPad internal email client (iOS 10.0 and greater)
    • Apple Mail (Mac OS X 10.10 and greater)
    • Android internal email client
    • Microsoft Outlook (2010 and greater)
    • Outlook.com
    • Yahoo! Mail
    • Gmail.com
    • Samsung Mail

    For email clients that support multiple versions operating at the same time (for example, Apple iOS10 on iPhone5 or Microsoft Outlook 2010, 2012, and 2013), Oracle Utilities generally supports the most current major release as well as a number of previous major releases. For email clients that only provide a single version (for example, Gmail.com), Oracle Utilities supports the currently available version. Other email clients are not officially supported or tested by Oracle Utilities. Customers viewing Email Home Energy Reports on unsupported devices or applications may see user experience variations in their reports.

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