Case REST Endpoints

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Task Path Method

Interactions/Case

Cases are a highly configurable object that can be used to handle various types of requests that can be tracked and require a workflow to enable resolution.

Action Case

Method: patch

Path: https://server:port/spl/rest/apis/customer/interactions/cases/{caseId}/action

Create Case

Method: post

Path: https://server:port/spl/rest/apis/customer/interactions/cases/

Delete Case

Method: delete

Path: https://server:port/spl/rest/apis/customer/interactions/cases/{caseId}

Get Case

Method: get

Path: https://server:port/spl/rest/apis/customer/interactions/cases/{caseId}

Search Case

Method: post

Path: https://server:port/spl/rest/apis/customer/interactions/cases/search

Update Case

Method: put

Path: https://server:port/spl/rest/apis/customer/interactions/cases/{caseId}