Role and Responsibility | Owner |
---|---|
Provide, deploy and monitor hardware and storage | Oracle |
Provide, deploy, run and monitor all required technology (e.g containers, operating systems, databases, clustering, monitoring, tracing) | Oracle |
Provide, deploy, run and monitor all Oracle Utilities base application software | Oracle |
Role and Responsibility | Owner |
---|---|
Monitor cloud service infrastructure security | Oracle |
Administer Oracle network security | Oracle |
Administer customer network security, including integrating with the Oracle networks | Customer |
Configure & maintain cloud service users and access | Customer |
Integrate with Oracle networks | Customer |
Role and Responsibility | Owner |
---|---|
Database administration services (monitoring, administration, etc) | Oracle |
Backup and Restore | Oracle |
Backup retention | Oracle |
Data replication for Disaster Recovery (where applicable) | Oracle |
Disaster Recovery database fail-over | Oracle |
Refresh of TEST DB from PROD (upon request and within prescribed limits) | Oracle |
Information Lifecycle Management | Customer |
Role and Responsibility | Owner |
---|---|
Plan and execute implementation project | Customer |
Perform configuration of enterprise software features and functions | Customer |
Execute functional, system, load and performance testing of configuration and extensions | Customer |
Ensure operational readiness | Customer |
Schedule all gate review services | Customer |
Role and Responsibility | Owner |
---|---|
Patch and upgrade underlying infrastructure software | Oracle |
Patch and upgrade Oracle Utilities base application software | Oracle |
Decide the cloud service upgrade schedule (within prescribed limits) | Customer |
Trigger environment upgrades (Development, Test and Production) | Customer |
Perform regression testing of configuration and extensions after patching / upgrades | Customer |
Role and Responsibility | Owner |
---|---|
Monitor underlying batch infrastructure | Oracle |
Provide infrastructure logs for batch incidents | Oracle |
Resolve infrastructure batch issues | Oracle |
Determine batch schedule | Customer |
Monitor batch stream/job completion | Customer |
Perform first level investigation of batch issues | Customer |
Provide customer logs of batch incidents | Customer |
Resolve functional batch issues and stream/job restart | Customer |
Resolve data issues | Customer |
Role and Responsibility | Owner |
---|---|
Triage, analyze, and resolve issues with the cloud service | Oracle |
Triage, analyze, and resolve issues with configuration and extensions | Customer |
Raise Service Requests via My Oracle Support and provide all requested information | Customer |
Role and Responsibility | Owner |
---|---|
Provide productized integrations (where explicitly agreed) | Oracle |
Integrate Oracle Utilities cloud services with all other services or applications | Customer |