High Bill Alerts (Non-AMI)

High Bill Alerts (non-AMI) are digital communications sent to the customer's email account to inform customers when they are expected to receive a higher energy bill. This forecast is based on fluctuations in weather compared to a previous billing period and a home's sensitivity to these fluctuations. If the calculated energy use forecast exceeds a specific threshold compared to prior usage, an alert is sent. Alerts are delivered with enough time left in the billing cycle so that the customer can reduce energy use and substantially affect their final bill.

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