Providing Customer Support

Customer Service Representatives (CSRs) can perform common support tasks in the Oracle Utilities Opower Customer Service Interface:

• Access a customer's web account to manage preferences and perform troubleshooting
• View copies of previous High Bill Alerts (non-AMI) sent to customers
• Opt a customer in or out of High Bill Alerts (non-AMI)

For more information, see Supporting High Bill Alerts - Non-AMI.