Tip Manager
Tip Manager is a configuration tool that utility staff can use to edit custom content that appears in the energy efficiency tips of web products and outbound communications. Editable content includes program-specific energy efficiency information, such as rebates, tax incentives, recycling information, and other offers. All client-facing text fields are available to edit.
Tip Libraries
A Tip library contains a list of all utility-specific tips, including the Opower tip identification number, tip title, if the tip contains editable custom content, and if the tip contains utility program promotion content. You can export the tips library into a print-friendly version.
A Tip Library can be filtered by:
- Tip Title: Usually, the tip title is the same as the heading of the tip. For example, "Minimize appliance use during peak hours."
- Tip Category: The energy savings category of the tip. For example, a tip about replacing inefficient light bulbs is in the Lighting category.
- Tip Type: Tips can be classified by type, such as High Bill Alerts, Energy Efficiency, and Peak Savings.
Energy Efficiency tips are standard tips that help customers save energy and can be included in non-peak management communications such as Home Energy Reports. Peak Savings tips are designed to help customers save energy during an upcoming peak event, and can be included in peak management communications, such as Peak Time Rebates.
- Tip Characteristics: Tips with custom content, program promotion content, or new edits. The custom content filter helps you quickly locate tips that contain content specific to the utility.
Excluded Tips
You can access a list of drafted tips that are not currently saved to the Tip Library. This list allows you to save and edit tips before they are published to the Tip Library. If there are excluded tips that you want to move to the Tip Library, contact your Delivery Team.
Tip Editing Interface
The Tip Editing Interface allows you to edit program-specific tip content for web features and outbound communications. For example, on a tip about replacing an old washing machine with an energy-efficient one, the utility may want to add custom information about a relevant rebate.
You can edit custom text and preview the selected tip in each channel: Web, Print, Voice, or Email. Each channel tab has fields that are shared across channels, and fields that are unique to a channel. For example, in the Web channel tab, the following fields are shared across channels: Title, Savings Estimate, and Savings Text. However, there are many fields that are unique to the Web channel, such as the Why Text, Body Text (Web), and Lifetime Savings Amount.
After you make edits to a tip, you will need to submit them to your Delivery Team. For more information about how to use the Tip Editing Interface, see the Inside Opower User Guide.