Peak Events Dashboard

The Peak Events dashboard provides various insights on customer engagement and delivery of peak event communications. Users can view data on different peak events by changing the peak event from the Date drop-down. Data displayed in charts on the Peak Events Dashboard include the number of:

• SMS, IVR, and email peak event deliveries.
• SMS, IVR, and email customer opt-outs.
• Peak event emails opened.
• Peak event email click-throughs.
• Peak event IVR communications that were answered, not answered, sent to voicemail, or received a busy signal.