3 Delivery

This section discusses the delivery information for the EV Rate Coach emails. For delivery information associated with Weekly Energy Update V3 emails, see the Oracle Utilities Opower Weekly Energy Update v3 Configuration Guide in the Proactive Alerts Cloud Service Documentation Library.

Waking Hours: The messages must be delivered during waking hours (between 9 a.m. and 6 p.m.) in a utility-specific delivery window. You cannot choose the specific time to send.

Weekdays: The messages must be delivered only on business days (Monday-Friday). They cannot be delivered on weekends.

Delivery Frequency: The messages are limited to being sent once per week to avoid excessive alerting.

Weekly Cycle: Weekly cycles begin on Monday at 12:00:00 AM (midnight) and end on Sunday at 11:59:59 PM. This is consistent with how people typically think about weekly events, and allows customers to better analyze their weekday usage compared to their weekend usage. The email is sent as close to the end of the weekly cycle as possible, depending upon when the AMI data becomes available. Weekly cycles and billing cycles are independent of one another. A weekly cycle may contain the end of one billing cycle and the beginning of another.

Note:

Emails are not sent any later than 96 hours, or four days, after the end of the weekly cycle. For example, if the weekly cycle covers Monday morning through Sunday night, an email will not be sent later than the following Thursday night. This expiration parameter can be configured for each utility. Emails are not sent to customers whose data is either unavailable or does not become available until after the expiration.

Delivery Tools: Oracle Utilities uses third-party tools to send these messages. Most of these tools provide Oracle Utilities with information on bounces, opens, opt-outs, and click-throughs.

Emails and Attachments: For email communications, the email content is delivered directly in the email message with no attachments. This makes it more convenient for customers to quickly view the information, and it makes the emails less likely to be blocked by spam filters.