3 Delivery Rate Coach Emails

Load Shifting Rate Coach emails are regularly scheduled communications. The rules that govern delivery of these emails include:

Waking Hours: Messages must be delivered during waking hours (between 9 a.m. and 6 p.m.) in a utility-specific delivery window. You cannot choose the specific time to send.

Weekdays: Messages must be delivered only on business days (Monday-Friday). They cannot be delivered on weekends.

Weekly Cycle: Weekly cycles begin on Monday at 12:00:00 AM (midnight) and end on Sunday at 11:59:59 PM. This is consistent with how people typically think about weekly events, and allows customers to better analyze their weekday usage compared to their weekend usage. The email is sent as close to the end of the weekly cycle as possible, depending upon when the AMI data becomes available. Weekly cycles and billing cycles are independent of one another. A weekly cycle may contain the end of one billing cycle and the beginning of another.

Note:

Emails are not sent any later than 96 hours, or four days, after the end of the weekly cycle. For example, if the weekly cycle covers Monday morning through Sunday night, an email will not be sent later than the following Thursday night. This expiration parameter can be configured for each utility. Emails are not sent to customers whose data is either unavailable or does not become available until after the expiration.

Delivery Frequency: Ideally, customers will receive their weekly email shortly after the end of a weekly cycle. This is typically 2-4 days after the data is received by the utility. During the first week, customers receive the Introduction email. Every fourth week, the Peak Usage Summary or Post Bill Report email is delivered to TOU customers, and the Monthly Demand Report email is delivered to demand rate customers. During all other weeks, customers receive the weekly email. Note that customers cannot opt out of one type of Rate Coach email without also opting out of all Rate Coach emails.

Blackout Periods: Blackout periods are a span of time (usually a certain week or day) during which clients do not want us to send email communications to their customers. Blackout periods are not supported for these emails.

Emails and Attachments: Email content is delivered directly in the email message with no attachments. This makes it more convenient for customers to quickly view the information, and it makes the emails less likely to be blocked by spam filters.

Enrollment and Delivery for HBA AMI Emails

All enrollment and delivery rules and options for High Bill Alert emails are defined within the Proactive Alerts Cloud Service. See Delivery in the High Bill Alerts AMI Configuration Guide for more information.