Understanding Service Order Activity Types
Service order activity types must be configured for each type of service order activity.
Service order activity types are assigned to the following Activity Type Categories:
Service Order Activity
Activity Type Category
Back-to-Back Service
Request Orchestration
Cancel Orchestration
Orchestration Maintenance
Cut Service for Non-Payment
Request Orchestration
Disable Service
Request Orchestration
Enable Service
Request Orchestration
Exchange Meter
Request Orchestration
Reconnect Service for Payment
Request Orchestration
Update Orchestration
Orchestration Maintenance
Refer to Understanding Activity Types for more information about activity types.
Service Order Activity Types and Divisions
Service order activity types can specify a Division, to represent the specific operating company associated with activities of that type. If the Restrict Division setting in the Control by Division section in the MDM Master Configuration is set to "Yes", users can only access service order activities or service order field activities with a Division (or Divisions) associated with the user on the User Miscellaneous Information zone on theMiscellaneous tab of the User portal. 
See Understanding Divisions  for more information about divisions.